PSW Orientation and Training


New Member Orientation and Training

Personal Support Worker (PSW) orientation and training is provided through Carewell. Complete a PSW application before you begin training.

Effective September 1, 2021, the Oregon Administrative Rules require:

  • Each person newly enrolled as a PSW attend a new worker orientation in order to receive their provider number and begin working.

  • New PSWs must complete 8.5 additional hours of training within the first 120 days after receiving their provider number.

See the New Worker Training Registration and User Guide.

Orientations in Other Languages

Trainings for PSWs are offered in multiple languages for individuals who do not use English as their main language.

Find PSW trainings in multiple languages.

 

Ongoing Training Opportunities

Carewell also provides ongoing training opportunities for home care and personal support workers. Effective September 1, 2021, current PSWs are required to take a refresher training course of 12.5 total hours (due March 31, 2022). All training is currently being offered online and is self-paced.

Courses offered include, but are not limited to:

  • CPR/First Aid

  • Bathing and Grooming

  • Challenging Behaviors

  • Diversity Awareness

  • Communication

Learn about the Enhanced or Exceptional PSW Certificate Program.

 

FAQs about PSW Training

What if I don’t have access to a computer, smart phone or tablet?

PSWs who do not have access to a computer, smart phone or tablet may request a paper packet to be mailed to them. Packets can be requested for new member orientation and training, as well as current PSW refresher training. Paper packets are currently taking approximately 4 weeks to arrive, so order them early.

Contact Carewell to Request a Packet

The best time to contact Carewell’s office is Monday through Friday between 8 AM and 6 PM.

  • Phone Number: 1-844-503-7348

  • Email: Carewellseiu503training@risepartnership.com

What if my first language is not English, or I would prefer to complete the training in a different language?

Learn more about PSW Training in Other Languages.

Do I get any compensation for completing my training?

New PSWs do not recieve a stipend, but existing PSWs do. Once current PSWs complete their refresher training, they will receive a $200 stipend and be entered to win prizes up to $1000. Make sure to update your personal information in the Carewell portal to ensure the stipend will be mailed to your correct address.

Visit the FAQs page on the Carewell website.

 

Electronic Visit Verification (EVV) System & Support

The EVV is an electronic system used to verify attendant care services. Learn how to use the EVV system.

 

eXPRS System & Support

The eXPRS system is used to log PSW hours and mileage. All PSWs are required to complete their eXPRS orientation within 90 days of receiving their provider number. Learn more about eXPRS orientation and support.