PSW EXPRS MOBILE-EVV SYSTEM

PSW Electronic Visit Verification System

What is EVV?

The Electronic Visit Verification (EVV) is an electronic system to verify attendant care services. It will more accurately track Medicaid personal care services and home health services.

Who is required to use EVV?

EVV is currently required for Personal Support Workers (PSWs) who provide the following Attendant or Personal Care services:

•OR526 –Attendant Care

•OR526/ZE –Attendant Care 2:1 staff

•OR507 –Daily Relief Care

•OR502 –State Plan Personal Care

How do I know if I provide one of these Attendant or Personal Care services?

Please check your service agreement(s) to find out if you are providing one of these services.


Why do PSWs have to use EVV?

EVV is a part of a federal law that was passed by Congress in 2016. It requires states to verify the delivery of Medicaid-funded Attendant or Personal Care services in real time (at the time the service is occurring) with providers. This federal law requires the use of EVV for all Medicaid personal care services and home health services that require an in-home visit by a provider.

When are PSWs required to start using EVV?

Statewide roll-out of EVV was on July 16, 2019. Information from DHS was mailed to PSW’s, customers and employers before this change was implemented. If you believe you should have gotten this information but did not, please reach out to the PA of the customer you support.

By March 31, 2020 all PSWs must either be using EVV, or have an approved exception for not using EVV. After April 1, 2020, ODDS will begin enforcing this rule and take action against PSWs who repeatedly fail to use EVV to record their time. Action steps may include warnings, required trainings and even possible termination of a PSW’s provider number.


What might qualify me for an exception?

  • Language access presents barriers to using eXPRS

  • No reliable and ongoing access to a mobile device at the service location

  • No reliable and ongoing internet connection via Wi-Fi or cellphone/mobile data service at the location(s) where PSW shifts are typically started or ended  

    *This exception requires the name of the individual and location where supports are typically provided

  • Safety risk to the PSW or the individual receiving services when using location services on a mobile device due to stalking, harassment, domestic violence, or other factors

    *This exception requires documentation such as an order of protection, letter from a social services agency, or other information demonstrating the threat to the individual or PSW attached to the exception request


If you experience any of the following issues on a short term or intermittent basis, you do not need to request an exception to use EVV. You will enter your time on the desktop version of eXPRS and choose the applicable reason from the drop down menu.

  • Forgot to clock in or out

  • Clocked in or out too early/late

  • No internet available to clock in or out

  • Date error

  • SPA not in place at time of service

  • Service delivered prior to EVV implementation

  • Accidentally clocked out

How can i request an exception?

Talk to the PA of the customer you support to request a long term exception!

Once you have spoken to the PA, you will receive a letter from Community Pathways within two weeks that will provide the outcome of your request.


How can I learn more about EVV?

Read through eXPRS Help Guides, which contain information on how to log in to EVV, start and end a shift in EVV, general overview of the system, frequently asked questions, and more at https://apps.state.or.us/exprsDocs/

Follow and like the eXPRS payment system on Facebook at https://www.facebook.com/EXPRSpaymentsystem

Visit the Oregon DHS website at https://www.oregon.gov/odhs/providers-partners/idd/Pages/evv.aspx

Watch the EVV Video Tutorials on the ORGovDHS YouTube channel at https://www.youtube.com/watch?v=dV8JzGRAArg