Providers’ Frequently Asked Questions

How do I become a personal support worker (PSW)?

Personal support workers are licensed or qualified through the Department of Human Services (DHS). Community Pathways assists with this process as a part of our contracted role with Oregon DHS. To work for customers of Community Pathways, schedule a PSW enrollment meeting with our staff by calling 503-935-5243 extension 245.

Learn more about PSW enrollment.

What credentials do I need to renew as a PSW? When do I need to renew them?

PSWs are responsible for renewing the following forms:

  • Criminal history check (CHC) every two years.

  • Provider enrollment application and agreement (PEAA) every five years.

PSWs must notify Community Pathways any time they renew their auto insurance and driver’s license or change their personal information (legal name, address, phone number, email address).

Learn more about PSW enrollment and renewal on the Oregon DHS website.

How do I enter my time sheet in eXPRS?

Find resources in the eXPRS User Help Guides

When do I need to submit my time sheet? How do I submit it?

Check out the instructions and calendar on the PSW Billing page on our website to learn how and when to submit your time sheets.

 

How do I check my weekly hour limit?

Personal support workers can check their weekly hour limit in eXPRS.

Important Note: In accordance with Oregon state law, as of September 1, 2016, personal support workers will have limitations to the number of hours they are authorized to work. Read the transmittal about the policy change.

How do I change my direct deposit information and/or check on the status of my payment?

Contact PPL to change your direct deposit information, to check on the status of your payment, and to get copies of your payment invoices. Call 1(888) 419-7705 or email PPLORFMAS-CS@pplfirst.co. Learn more about PPL Support.

How do I contact eXPRS and PPL?

If you are having issues with logging in to your accounts, entering your time sheets or mileage sheets, or updating information:

What is a service agreement?

A service agreement is a document developed by a personal agent (PA) for an individual with an intellectual and/or developmental disability based on the individual's assessed needs and goals. It outlines the support services that are allowed to be paid for by an individual's plan. These services are often paid for with Medicaid dollars. This means it is important for the services outlined in the service agreement to match the individual's needs and goals. A signed service agreement must be in place before a provider may begin providing and billing for any services.

For more information about service agreements, contact us to connect with a personal agent.

 

What is a progress note? Why does it matter?

Monthly progress notes are an important aspect of providing support services to individuals. They help ensure that Medicaid funds are used appropriately to meet the needs of the individuals receiving direct supports from paid providers.

Find the PSW progress notes toolkit and other resources on the Oregon DHS website.