eXPRS and PPL Support

When to Contact eXPRS and PPL for Support

Contact eXPRS to get help with PSW credentials (like criminal history checks or renewal paperwork), PSW time sheets, and eXPRS login.

Contact Public Partnerships, LLC (PPL) to get help with direct deposit, payment invoices, W-4 and W-2 forms, and PPL login.

See the list of contact information by user type.

Login Support

Get help with logging into either your eXPRS or PPL account.

Contact eXPRS Technical Triage by phone or email.

Contact PPL by phone or email.

Contact Information by User Type

What type of provider and eXPRS user are you?

I am a:

Find a full list of contact information on the Contact Us page on the eXPRS website.

DD Personal Support Workers (PSW)

PSW eXPRS Orientation and Training

All PSWs are required to complete their orientation within 90 days of receiving their provider number. Check out the Carewell SEIU 503 New Worker Training.

  • Phone: 1(844) 874-2788 (Option #5)

Get One-on-One Support

Community Pathways offers 30-minute one-on-one support for new providers on how to use eXPRS. This support is focused on how to enter hours and mileage in eXPRS and is offered in addition to the state required training listed above, for those who need it.

Call us at 503-935-5243 to schedule an appointment with our staff. Appointments must be scheduled at least 24 hours (one day) in advance.

To get this one-on-one support, you will need to provide the following information:

  • A record of your hours worked so that you have something to enter into eXPRS.

  • An eXPRS login. We will not able to assist if you do not have one. If you have not tried to log in to eXPRS yet, you will need to bring your temporary password (which was emailed to you by the state) or have access to it via your email. With this, we can help you learn how to log in to eXPRS.

eXPRS Technical Triage

Public Partnership, LLC (PPL)

PSW Payment Issues

Are you experiencing payment issues? First, contact the CDDP, brokerage or CIIS program that authorized your services.

PSW General Questions

Get help with finding your provider number and logging in.

PSW Credentials and Change of Information

Get help with updating your PSW credentials or personal information.

DD Agency Providers and Independent Vendors

First, consult the CDDP, brokerage or CIIS program authorizing your services. If you still need assistance, call eXPRS Support at 503-945-5623.

Agency Billing Issues/Troubleshooting or Technical Assistance:

  • Log in to eXPRS and complete/submit an eXPRS Technical Assistance Request available under Customer Service on the top menu bar.

Provider Records and Credentials

New User accounts/User Lockouts & Password Resets

  • Phone: 1(844) 874-2788 (Option #3)